Frequently asked questions
Answers about our services, quotations, maintenance contracts and the areas we cover.
General
Which areas do you serve?
We are based in Hor Al Anz, Dubai, and serve properties across the U.A.E. Contact us with your location and the work you need.
What types of property do you work on?
Residential buildings, villas and apartments, offices and commercial premises, retail and hospitality spaces, and industrial facilities.
How do I get a quotation?
Send us a WhatsApp message, call or email us with the work you need. For most jobs we visit the site, agree the scope and then send a clear quotation before any work starts.
Do you offer annual maintenance contracts?
Yes. We offer scheduled maintenance for AC, electrical, plumbing and other building systems. The scope and visit frequency are agreed with you.
Can you handle both maintenance and fit-out work?
Yes. We cover MEP and HVAC, fit-out and finishing, and facility services, so one company can handle the work in your building.
Do you provide a written quotation before starting?
Yes. You receive a defined scope and price, and work starts only once you have agreed it.
MEP & HVAC
Air-Conditioning
How often should my AC be serviced?
For most homes and offices in the U.A.E., a service every three to four months keeps units efficient. Heavily used or commercial systems may need it more often — we can recommend a schedule after inspecting your units.
My AC is running but not cooling. What could it be?
Common causes are dirty filters or coils, low refrigerant, a blocked drain or a failing component. A technician visit will identify the cause before any repair is quoted.
Do you offer AC maintenance contracts?
Yes. We can service your units on a regular schedule as part of a maintenance contract. Contact us with the number and type of units for a quotation.
Ventilation & Air Filtration
How often should ventilation filters be changed?
It depends on the system and how dusty the environment is. Many filters need checking every few months. We can set a replacement schedule as part of planned maintenance.
Can you fix a weak or noisy extract fan?
Yes. Weak airflow and noise are often caused by blocked filters or ducts, worn bearings or a failing motor. We inspect the system and quote the repair or replacement.
Electromechanical Equipment
Do you service water pumps in residential buildings?
Yes — transfer and booster pumps are a common part of our work. We check pressure, noise, leaks and electrical condition, and repair or replace parts as needed.
Can electromechanical maintenance be included in a contract?
Yes. Pumps, fans and plant can be added to a planned maintenance contract alongside your AC and other building systems.
Plumbing & Sanitary
Can you find a hidden water leak?
Yes. Signs such as damp walls, stains or a rising water bill usually point to a hidden leak. We trace the source and repair it with as little disruption as possible.
Do you install new bathroom fixtures?
Yes — basins, WCs, showers, mixers and water heaters, as part of a repair, an upgrade or a full fit-out.
Electrical Fittings
My breaker keeps tripping. Can you help?
Yes. Repeated tripping usually means an overloaded circuit, a faulty appliance or damaged wiring. We test the circuits, find the cause and fix it.
Do you handle electrical work for office fit-outs?
Yes — lighting, power points, data containment and distribution boards as part of an office or shop fit-out.
Alternative Energy
Is solar worth it for my building?
It depends on roof space, shading, energy use and the approvals required. We can review your property and advise whether solar or other efficiency upgrades make more sense.
What is the quickest way to cut energy costs?
Often LED lighting and well-maintained AC units give the fastest return. A review of your building shows where the biggest savings are.
Fit-out & Finishing
Floor & Wall Tiling
Can you replace a few broken tiles?
Yes. We can remove damaged tiles and fit replacements. If the original tile is no longer available we will suggest the closest match.
Do you waterproof bathrooms before tiling?
Yes — wet areas such as showers and bathroom floors are waterproofed before tiling to protect the structure beneath.
Painting
Do you repaint apartments when tenants move out?
Yes. We regularly repaint units between tenancies, including minor wall repairs before painting.
Will you protect our furniture and floors?
Yes. We cover floors and furniture and mask fittings before we start, and clean up when we finish.
Carpentry & Wood Flooring
Can you install laminate flooring over existing tiles?
Often, yes — if the tiles are level and sound. We check the floor first and advise on underlay and preparation.
Do you repair doors and cabinets?
Yes. Sticking doors, broken hinges, damaged cabinet doors and worn hardware are all common repairs we carry out.
False Ceiling
Can you repair a ceiling damaged by a water leak?
Yes. We first make sure the leak is fixed, then replace the damaged boards or tiles and refinish the ceiling.
Do you add access panels for AC units?
Yes — access panels are planned in so AC and other equipment above the ceiling can be serviced without damage.
Plaster Works
Why do cracks keep coming back after painting?
Painting over a crack hides it but does not repair it. We open, fill and reinforce cracks where needed so they are less likely to return.
Can you patch walls after plumbing or electrical work?
Yes. We patch and smooth the area so it can be painted to match the rest of the wall.
Glass & Aluminium
Can you repair a sliding door that is hard to open?
Yes. Worn rollers, misaligned tracks and damaged seals are common causes, and are usually repairable without replacing the door.
Do you install glass partitions for offices?
Yes — framed and frameless glass partitions as part of an office fit-out or reconfiguration.
Facility Services
Facility Management
What types of property do you manage?
Residential buildings, offices, retail and hospitality premises, and industrial facilities. Contact us to discuss your property and the services you need.
Can facility management be tailored to our building?
Yes. The scope is agreed with you — from maintenance only to a full set of building services.
Preventive Maintenance
What is an annual maintenance contract (AMC)?
An AMC is an agreement for scheduled maintenance visits over a year at an agreed price. It covers the systems you choose, such as AC, electrical and plumbing.
How often are maintenance visits?
It depends on the systems and how heavily they are used. A typical schedule is quarterly for AC, with other systems inspected at agreed intervals.
Building Cleaning Services
Do you clean after renovation work?
Yes. Post-fit-out cleaning removes dust and debris so the space is ready to hand over or move into.
Can cleaning be combined with maintenance?
Yes — cleaning can be part of a facility management contract together with maintenance services.
Technical Consultancy
When should I get a technical survey?
Before buying or leasing a property, before a fit-out, or when recurring problems suggest a bigger underlying issue.
Will I get a written summary?
Yes. We summarise what we found and our recommendations so you can plan the work.
Let's talk about your project
Contact us for a site visit, a maintenance contract or a quotation.